Accepted renewal offer online 2 weeks ago, no sign of it in account & no contract received.

Hi,

I accepted an online offer on the 29/09/25. I received 2 emails, one with an order reference number, and another with two pre contract documents. There's been nothing since.

I checked the account to see if there has been any progress and nothing. We have actually just had a bill generated with the higher cost of our old contract. The contract is due to run out in the coming days.

I hoped the online process was going to be a lot easier, and I was happy with what I've been offered, but now I'm stressed. Can any of the Forum Team help me?