Absolute shambles of a contract renewal and billing.
I am going to start an official complaint tomorrow about the absolute disaster that has happened in relation to my contract renewal. A timeline
December - arranged a new contract online, received pre-contract docs which I confirmed and had an order reference with an 'activation date' of 27 December for £40 a month. Legally binding some might say? I am sure VM would have a comment on it if i did not pay the £40 one month.
January - Received another set of pre-contract documents which referenced my old, now defunct contract.
January - £70 taken from my account, I'm still on the old contract according to the web page with the next bill being £129? How? Contacted Customer Support.
January - After much discussion Customer Support sent through another contract for £40 a month which I signed. Nothing they can do about January, sorry. Hell, i'll take it, we all know about the 8.8% rise coming.
January - Advised all had been sorted, including complimentary upgrade to 360. Advised now paying £40 per month.
February - Charged £40, received 360 remote. All sorted, just in time phew.
March - Of course it wasn't. Charged £90.28. Contract is a new contract, next bill is £118.75, including £5 fee for 360 upgrade - and just as an extra fu advised if I attempt to cancel before July 2025 I will incur penalties.
So complaint starts tomorrow. Absolute bloody shambles by Virgin.