Forum Discussion

Thedon0992's avatar
Thedon0992
Joining in
2 years ago

2 broadband accounts at 2 different addresses

Hey, I'm going to be splitting my time between 2 properties and wondered if there was an easy way to run 2 accounts side by side. TIA

13 Replies

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  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Thedon0992 ,

    thank you for reaching out to us here, welcome to the community.

    Yes, it is perfectly possible to have two accounts at two different addresses. I should be clear and say that this would be two separate accounts and therefore two separate bills. You would be paying twice.
    If this is something you would like to go ahead and do I am more than happy to support with this. I will drop you a private message so you can get hold of me.

    thank you

    Jon

    • tim_haq's avatar
      tim_haq
      Joining in
      2 years ago

      hi jon

      i am having the same problem. i need virgin at an additional address and am trying to set up an additional account on your website is a nightmare

      • VM-Jon's avatar
        VM-Jon
        Problem sorter
        2 years ago

        Hi tim_haq 

        Thank you for reaching out to us here, welcome to the community.

        I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

        Thank you

        Jon

    • Borne83's avatar
      Borne83
      Joining in
      12 months ago

      Hi VM-Jon,

      I'm having a similar issue. I have 2 separate broadband accounts at 2 separate properties, but when I try to set up an online account for the newest contract, I keep getting taken back to my original account. Please can you help me with this? 

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        12 months ago

        Hi Borne83 

        Welcome to our community forums and thank you for your first post. Sorry to hear you are having issues when trying to set up an online account for your second account. To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

        Thanks,

    • rhswlondon's avatar
      rhswlondon
      Joining in
      8 months ago

      Hi,

      I have this problem too, 2 different residences with 2 Virgin accounts but both linked to same email / phone number etc so I can only seem to access one of them. Please advise how I can add / view both accounts, no issue with separate bills etc totally fine with that. Thanks.

      Rob

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        8 months ago

        Hi rhswlondon,

        Thanks for posting and welcome to our community 😊

        So I can get a few more details from you, I've sent you over a private message.

        Alex_Rm

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      2 years ago

      Hi there tim_haq 

      I can see that VM-Jon has offered to speak with you via a private message. Have you been able to chat?

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 years ago

      Hi tim_haq 

      To access PM's (private messages)

      If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox.

      If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.