I cancelled service in November but then got a good price via Black Friday deals do reconnected. I had 2 boxes just reconnected 1 and returned, as requested the second box. I have now been charged £90 for non return even though virgin reconnected the box and I am watching my TV via it!
can someone please advise
Hi Lindano,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had a charge on your account. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
