£0.00 Early Disconnection Fee |
|
Because you’re still in contract with us, you’ll be charged an early disconnection fee if you switch. Any bundle charges, usage charges, or outstanding bills will be calculated separately based on your switch date. |
That was the text in the email - its obviously generated from an automated system - but its so clear that there is 0.00 disconnection fee - otherwise why include this in the email.
I'm so upset by all this.
Hello Jimbaxter1,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your contract and early disconnection fees.
I can see that you have spoken to the team this morning, have they been able to get your issues resolved this morning?
Kind Regards,
Steven_L
