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solarpower03's avatar
solarpower03
Tuning in
12 months ago

Virgin Media IP address blocked as spam - No emails

Hi all,

My Virgin IP is being blocked and I am not able to send emails which is affecting my work. Seems it is in the spam list. Similar posts are here:

https://community.virginmedia.com/t5/Forum-Archive/Re-Cannot-send-email-error-message-Blacklisted-IP-address/m-p/4802780#M3126538

https://community.virginmedia.com/t5/Email/Can-t-send-e-mails-due-to-IP-address-blacklisted-due-to-quot/td-p/5478996/page/2

Seems your security team need to unlift the blacklist? Virgin Team, can someone help? 

Many thanks

1 Reply

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  • ravenstar68's avatar
    ravenstar68
    Very Insightful Person
    12 months ago

    If you're on Spamhaus' CSS - you need to look for the cause.  Remove this and your IP will drop off after 48 hours if no spam is seen.  VM don't have to do anything - even if they did ask Spamhaus to remove it - the moment spam is seen - the problem will come back.

    Check which Spamhaus list you are on by going to a site such as whatismyipaddress.com and then looking it up here

    https://www.spamhaus.org/

    IGNORE any listing on the PBL - this is normal for all residential IP addresses,

    Tim