Forum Discussion

Tuffymw's avatar
Tuffymw
Joining in
12 months ago

Virgin Media Child Safe not Working!

Hi, 

my virgin media child safe not working for one month! Cannot block the websites not suitable for the child. Anyone know how to fix it? Super frustrating !

7 Replies

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    11 months ago

    Hello Tuffymw

     

    We're sorry to hear of the Web Safe and Child Safe issues with your connection, we appreciate you taking the time to raise this via the forums and welcome to the community.

     

    From checking we can see changes have been made on your side, since posting your query. Did these changes resolve the issue for you?

    If not, let us know and we'll be happy to take a closer look.

     

    Rob

    • Tuffymw's avatar
      Tuffymw
      Joining in
      11 months ago

      Hi, Rob, 

      Thanks for your reply it seems solved after the post.

      Tuf

       

       

  • Tuffymw's avatar
    Tuffymw
    Joining in
    11 months ago

    Hi, Rob,

    I just find the child safe setting is not working again! How frustrating! The day before yesterday, I checked is working.

     

    can you help me with this? Is so annoying and super frustrating!

    Tuf

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      11 months ago

      Hi Tuffymw 

      Thanks for coming back to the thread. Sorry to hear it's not working. Do you have any active VPN's?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    11 months ago

    Whilst waiting for the fix you can manually set the DNS of problem devices to use Cloudflare DNS.  1.1.1.3 and 1.0.0.3. These are Adult and Malware filtering DNS severs

  • Tuffymw's avatar
    Tuffymw
    Joining in
    11 months ago

    Hi, John,

    Thanks for your message.

    I don’t install vpn for the device. Sometimes I found some website can be blocked but sometimes I found can’t be blocked. 

    it’s so annoying!

     

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      11 months ago

      Thanks for getting back to us Tuffymw 

      Do you find that this happens on just the one device or is it multiple devices?

      Ensure that your browsers are all up-to-date as well and try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request.