Unable to access Online Security settings

Hi JonahJim 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

As stated in this article here, you should be able manage the parental control settings for your family in the "Account Settings" section of My Virgin Media.

Is the option for "Online security" simply not showing?

Please pop back to us at your earliest convenience.

Regards,
Daniel

hi Daniel

Yes the online security is not showing 

thanks

Jonah Jim