Forum Discussion

JonahJim's avatar
JonahJim
Joining in
8 months ago

Unable to access Online Security settings

Unable to access Online Security settings even app or web

  • Hi JonahJim 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    As stated in this article here, you should be able manage the parental control settings for your family in the "Account Settings" section of My Virgin Media.

    Is the option for "Online security" simply not showing?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • hi Daniel

    Yes the online security is not showing 

    thanks

    Jonah Jim

    • Martin_N's avatar
      Martin_N
      Forum Team

      Thank you for that information. Have you been able to try via different web browsers?

      ^Martin

      • JonahJim's avatar
        JonahJim
        Joining in

        yes,i tryed edge and chome and vrigin media app

         same not show online security in account settings