Forum Discussion

Davemc1708's avatar
Davemc1708
On our wavelength
9 months ago

RE EMAIL FROM VM

Hello all. I have received an email offering me the chance to renew my contract which I have done. Subsequent to this I have received this email in really small print asking me to phone a number. Is this a scam?.

"Hi there,
Thanks for contacting Virgin Media about making some changes to your
account.
We'd like to talk to you to as it appears that some information that we
need to process your order was missing. This will help us take the next
steps towards getting signed up, so just call our team on 0800 064 3830.
We're looking forward to hearing from you! Kind regards,
The Virgin Media team"

Is this a scam email. Cheers

1 Reply

Sort By
  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    9 months ago

    Hi Davemc1708 thanks for your post here in the Community, welcome! 

    This is a genuine email, so we would advise you to kindly call the number mentioned and they can take a look into this for you and help support you further.

    We hope this helps.

    Many thanks