Forum Discussion

ckr's avatar
ckr
Joining in
2 years ago

Potential phishing scam?

I received a Black Friday offer from email@em.virginmedia.com offering an upgrade on my broadband package (£3 extra for 18 months to go up one speed tier). The link already had my name and address populated and knew which package I'm on but it asked for my phone number which I entered. 

Following this I received an email from WebCampaigns@virginmedia.co.uk confirming the package upgrade.

I have read previous posts in which it's mentioned that these are genuine Virgin Media email addresses however there are a few things that ring alarm bells. Firstly, it's mentioned that Virgin would never ask for personal information either in an email or in a link from one. The copyright is also out of date on the offer link (it says 2022) and when I spoke to a customer service rep on the phone there was no mention of the upgrade on my account. I have forwarded the email to Virgin phishing team.

Can anyone here offer any advice or help? I'm worried these email addresses have been spoofed and I've fallen victim to a scam!

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey ckr, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I have checked this out and I want to discuss this via PM.

    I am going to send you one now and we can take a look, please look out for it. Cheers 

    • A2GMAN's avatar
      A2GMAN
      Tuning in
      2 years ago

      i got the same email too. so any chance what is going on with this email?

      • John_GS's avatar
        John_GS
        Forum Team
        2 years ago

        Hi A2GMAN 

        I can see you've spoke to the team since posting - did you get the order sorted?

        Best wishes.

  • stuy28's avatar
    stuy28
    Tuning in
    2 years ago

    I got this also today an accepted offer got an email advising it would go live within 5 working days. It was a 30 day rolling offer that could be lowered again if wanted. They asked for contact number as well. Is this legit or spam.