Potential phishing scam?
I received a Black Friday offer from email@em.virginmedia.com offering an upgrade on my broadband package (£3 extra for 18 months to go up one speed tier). The link already had my name and address populated and knew which package I'm on but it asked for my phone number which I entered.
Following this I received an email from WebCampaigns@virginmedia.co.uk confirming the package upgrade.
I have read previous posts in which it's mentioned that these are genuine Virgin Media email addresses however there are a few things that ring alarm bells. Firstly, it's mentioned that Virgin would never ask for personal information either in an email or in a link from one. The copyright is also out of date on the offer link (it says 2022) and when I spoke to a customer service rep on the phone there was no mention of the upgrade on my account. I have forwarded the email to Virgin phishing team.
Can anyone here offer any advice or help? I'm worried these email addresses have been spoofed and I've fallen victim to a scam!