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Keith36's avatar
Keith36
Joining in
2 years ago
Solved

Ntl email Hacked

Hi, like many others on this forum my old NTL email has been hacked and I'm receiving the usual threats and demands for money. Could anyone help with closing down this account as I'm no longer a virgin media customer and cannot access my settings.

 Thanks, Keith.

  • Reece_MH's avatar
    Reece_MH
    2 years ago

    Hi Keith36 👋

    Thanks for posting, and welcome to the Forums.

    I'm sorry to hear your email has been compromised. I'm going to send you a private message, so we can assist inc losing this down for you. Please look out for my message in the top-right, white envelope or by tapping your profile picture then "Messages".

    Thanks,

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  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi Keith36 👋

    Thanks for posting, and welcome to the Forums.

    I'm sorry to hear your email has been compromised. I'm going to send you a private message, so we can assist inc losing this down for you. Please look out for my message in the top-right, white envelope or by tapping your profile picture then "Messages".

    Thanks,

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi Keith36 👋

    Thanks for your quick response to my private messages. I'm glad we have been able to get this issue resolved for you. If you do need anything else, or have any other queries, please do not hesitate to let us know and we'll be more than happy to assist you further.

    Have a great rest of your weekend,

    • Keith36's avatar
      Keith36
      Joining in
      2 years ago

      Thanks again for your help with my hacked ntl account, I have two other ntl email addresses which I would like to close down.

      These have not been hacked as far as I am aware, but as I cannot access them to change the passwords I think it would be a good idea to retire them. Would you be able to help with these?

      Regards ,Keith.

       

       

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Keith36 👋. 

        Thanks for reaching back out to us, we can certainly assist you with your email issue. As before, we would need to bring you in for a  private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina