Forum Discussion

barnabyr's avatar
barnabyr
Joining in
2 years ago

My IP address has been blocked by Virgin Media

My IP address has been blocked by Virgin Media so I can't send any emails to any emails ending in @virginmedia.com, @ntlworld.com or blueyonder.co.uk.

When I do try to send emails I get a bounce back that says:

'Connections from your IP ###.###.##.### have been disallowed by admin policy.'

There's a bunch of other information in the bounceback as well but this seems to be the important part.

I have genuinely been trying to fix this for 6 months or so & have spent countless hours on 150 trying to get help from the technical department.

Please can someone help?

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    2 years ago

    Hi there barnabyr 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see that you're having issues with sending emails to specific email addresses, I can certainly understand the frustration 😔 I'll be happy to take a look at this for you so I'll send you a PM to confirm your details so this can be done.

    Regards

    Nathan

    • Cathy8's avatar
      Cathy8
      Joining in
      11 months ago

      Hi Nathan, I have the same issue ... can you follow up with me as well? Thanks!

      • David_Bn's avatar
        David_Bn
        Forum Team
        11 months ago

        Thanks for reaching out to us Cathy8, and a very warm welcome to you!

        Sorry to hear you have also been effected by this issue.

        Do please check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to assist you further

        Thanks

        David_Bn

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 years ago

    barnabyr Please do not hesitate to contact us if you need any further help with this issue and we will do our best to help.

    Thanks,