My elderly father has been hacked and they have changed his password!
Hi, guys, can you please help us? A scammer has hacked into my father's email and reset his password... How can this be resolved, please?
Forum Discussion
6 Replies
- Ashleigh_C
Forum Team
Hi there kuvi_peter
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that your Father has faced this issue with his email! Can I confirm, is this email attached to a current and active broadband account, and if so is this account in yours or your Father's name?
This email is not; his is associated with his broadband account, that email is the one that has been compromised.
Where are we with this, please? Do you want to PM me, verify me Yoti perhaps? Then verify them by calling the landline number you manage or sending them a letter with a code? What do you do in this situation or do we use another email service provider and now forget this one?
Hey kuvi_peter,
As the email has been hacked you can learn what to do via our website here, this gives steps on best course of action to take to restore this and prevent it happening again.
Joe
