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maggiehorne's avatar
maggiehorne
Just joined
2 months ago

Is this text legitimate?

Hi all, sorry for what I know is a repeat question, but I wasn't able to find the actual answer when this had been posted before! I'm trying to set up Virgin broadband in a house I'll be moving into next month, and had to leave my details because my address didn't appear on the dropdown. Today I received a text that says "Hello, You recently made an online application for Virgin Media services. To complete your order please give me a call. tony on (number)"

It looks super sketchy, but since I don't seem to have any hope in speaking to a real person on the phone, I wanted to see if it was legit. Thank you in advance!

Phishing
set up

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi maggiehorne, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear we're not available for you to sign up directly online. I personally don't like confirming if a text is genuine as it is very easy to spoof numbers. If you've opted to be contacted though it is possible it's a member of our team. 

    The best thing to do would be to speak to the Sales Team on 0800 183 1234. They can check the system and advise whether a connection with us is possible. 

    Many thanks,