Forum Discussion

grahame15's avatar
grahame15
On our wavelength
3 days ago

hacked mobile and account virgin

hi i have been hacked including my mobile number and my email on my account changed i went to the o2 shop and reported it via phone which was a week ago they tried to hack my virgin banking but the bank was blocked, i was told the fraud team would be in touch and they have not been in touch the longer they have my account the more worried I'm getting. can you give me a update 

email
hacked
security

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    1 day ago

    Hello grahame15,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing at the moment. 

    In order to best help you. Firstly, please can you advise if both of your O2 and Virgin Media accounts been hacked or just the O2 side of things?

    Kind Regards,

    Steven_L