Hi
Once again my email account is compromised.Someone has managed to get in and changed the login email and password so I can’t reset etc. Noticed a different email on the app and phone number. No can’t even get on the app. What can I do?
Forum TeamThanks for reaching out to us dazza65, and welcome back to our Community Forums!
Sorry to hear of the issues experienced with being unable to access the E-Mail account due to this being compromised.
I understand that you have recently been able to speak to our team in relation to this matter. Can you please confirm what was advised?
We would advise whilst accessing any online services that you have a form of online security to protect you from any kind of viruses or hackers.
Thanks,
David_Bn
Apologies as I didn’t give a proper answer.
yes my original account I got back but now it has been compromised again so I’m unable to get my emails.
Forum TeamThanks for coming back to us dazza65 and we're sorry to hear that your account has been compromised again. Have you been able to get this looked into with our team over the phone since you posted or would you require further assistance with this?
Kind Regards,
Steven_L
Can you help with this as I have had poor help with the phone support previously?
Forum TeamHi dazza65,
Thanks for coming back to us on this one. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Forum TeamHi dazza65,
Thanks for sticking with me via private message.
I'm glad I was able to get everything sorted for you. 😊
If you have any further issues, please pop back to us in the Community.
Take care,
