I was a bit surprised to receve an email telling me my Broadbrand hasn't been as good as it should be and that I should book a free engineer visit.
It is indeed true that my BB is not great - erratic and dropping frequently - having been with the company (CableTel / Ntlworld and now Virgin )- so nigh on 3 decades - and the BB has never been quite like this
Is this email a SCAM or genuine ?
Hi there sue51
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and I am so sorry for any of the confusion regarding your service. Let me get a private message sent across, we can take a look and if needed get the engineer booked.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
