Forum Discussion

Jwcdad76's avatar
Jwcdad76
Joining in
10 months ago

Child safe not working

Can somebody help?

I have child safe turned on but it’s not filtering inappropriate content which is part of the default settings or any specific sites added.

what can be done to resolve this?

thanks.

  • Hi Jwcdad76 

    Welcome to the community forums 

    Sorry to hear of your concerns with the Child safe feature. 

    Do you get the same access on different browsers or devices at all?

    Can you let me know what gambling sites are accessible whilst you have child safe on please and we'll attempt a check at our side.

    • Jwcdad76's avatar
      Jwcdad76
      Joining in

      Thanks for the reply.

      It looks like the google browser on our laptop is fine - although the sites being blocked don’t have the message that I thought would appear when trying to access them.

      The issues appears to be with our apple devices and the safari browsers.

      Thanks.

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team

        Hi Jwcdad76 

        Thanks for the update on this. Is this Apple mobile devices connected to the WiFi or the internet data provided to you through your phone Carrier, or via other Apple devices, such as Macbooks?

        If you have any screenshots of this we would appreciate them.

        Sabrina