Forum Discussion

Z99's avatar
Z99
Joining in
2 years ago

Child safe not working

Hi, this feature isn't working even though it is enabled. I have children in the house so need this feature to be in place.

I see this has been flagged by others on here -please can you resolve this issue.

 

2 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Z99 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're having 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • pbejon's avatar
    pbejon
    Joining in
    2 years ago

    I have the same problem.  It happens intermittently, and I have raised several complaints with Virgin Media previously but not received a clear answer.

    I think there should be a public answer from Virgin Media as to why this happens to multiple users and what is going to be done to stop it recurring.