Forum Discussion

JCJ2022's avatar
JCJ2022
Joining in
2 years ago

Child Safe Not Working

Hi

Child safe is not working. It is showing as switched on but nothing is being blocked. Please can you advise.

Thanks

7 Replies

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    Web Safe requires the use of Virgin Media DNS to work. To check go to https://1.1.1.1/help, from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below:

    If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode, third-party router is not set to use Virgin Media's DNS (194.168.4.100, 194.168.8.100).

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  • Hi

    Please could I have an update from Virgin ? I spoke to the customer service department last week and was assured the problem will be fixed 04.08.2023. It is still not working.

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)

      Hey JCJ2022,

      Sorry to hear that this is still happening, I would like to look into this further with you to see if we can go about fixing this for you, to do so I will need to confirm some information from you in a quick private message, if you have not used this before you can access it via the envelope at the top of your screen.

      Joe

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Cloudflare DNS servers 1.1.1.3 & 1.0.0.3 provide services like websafe/childsafe, if you just want websafe functionality use 1.1.1.2 & 1.0.0.2