Forum Discussion

daniellem2's avatar
daniellem2
Tuning in
2 years ago

Child safe not working again

Please can I have someone take a look into my account again please? Websafe is stating its on and blocking sites but it isn't. 

3 Replies

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Danellem2 👋 Welcome back to the community!

    Sorry to hear you are having issues with Websafe again. 
    It looks like you were in a PM about this issue with my colleague Lee - if you can get back in touch he will be happy to pick things up where you left off. 

    Thanks for your patience in the meantime! 🌞

  • jeeves2024's avatar
    jeeves2024
    Joining in
    2 years ago

    having the same issue here. Child safe was working until a couple of weeks ago. Since then this has not worked.

    reset the router and rebooted but still same. Not very happy!

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      2 years ago

      Hi jeeves2024,

      Thank you for reaching out to us in our community and welcome, sorry to hear your child safe has stopped working over the past couple of weeks despite resetting the Router, we were able to locate you on our system with the details we have for you and cannot see any issues, when doing a pin reset did you keep the pin pressed in for a full timed 1 minute?

      Regards

      Paul.