Can't accept cookies

Question

I am trying to reschedule an engineer appointment that is due to take place om 06/05/2025, however when I visit the website to manage my appointment I am unable to accept cookies, meaning that I can't proceed with the rescheduling. When I try to click on "accept all cookies" nothing happens. This has happened on multiple browsers and devices. I have tried calling virgin about thus, but this simply resulted in me being cut off whilst they sent me another link to manage my appointment, and this doesn't work. Can anyone help?

David_Bn · Answer

Hi prower, thanks for coming back to our Community Forums!
Can you please confirm if you have since been able to re-arrange this appointment on the app or via my colleague, who appears to have taken you in for a private messaging conversation?
Thanks,
David_Bn

prower · Answer

Hi, I have managed to get this sorted out now thanks&nbsp;

ukitr · Answer

I can’t cancel my engineer visit tomorrow with cookie issue!

carl_pearce · Answer

Try from here (Run the test first):https://www.virginmedia.com/help/check/statusOrhttps://www.virginmedia.com/help/check/status/book-an-engineer/~appointment-booked/seo/manage-an-engineer-appointment

maskerade · Answer

Yep, I also have the same problem with not being able to accept cookies, need to get help with a box that keeps crashing, erroring when trying to pause live tv and then resume &amp; unable to play catch-up tv :(

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Can't accept cookies

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