Forum Discussion

Faerie1's avatar
Faerie1
Dialled in
7 days ago

Blueyonder email not recognised?

Hello, wonder if someone can help

i am trying to change my password on my blueyonder email account but I can’t?
I try to log into my account, for some reason I log in and it shows my mums tv account… have been speaking to support for over 2 weeks about this, am about finished with Virgin… they say they didn’t do it, but I didn’t so we are at a stalemate with no access to my account for now, anyway, I need to be able to change my password for an email that Virgin now says isn’t recognised but I receive emails on it every day and can also send emails without issue)  

Any ideas how to or who I should speak to to get this sorted asap? (Have had this email for over 20 years and I don’t want to get rid of it, it’s the whole reason I’ve stayed with VM). Anyway, I need to add extra security to this account after a hacking attempt at the weekend

please can someone help/advise me on next steps?

6 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    7 days ago

    Hi Faerie1​ 

    This may be related to < this post> and the issues you had 4 months ago following IT having to add your email address back to the VM account. " I only moved address, which VM had real issues with, they lost my phone number and had to have IT add my email address back on my account, a few years ago, although it now seems this hasn’t been done correctly, it’s a total mess!  " 

  • Faerie1's avatar
    Faerie1
    Dialled in
    7 days ago

    Hi, thanks for your reply

    within 48 hrs of posting last time, my emails were back up and running, think that was a localised issue …at that time, I could get access to my own account (never heard anything from VM then) … I just need a working, secure email and account… even if it was something to do with 4 months ago, it’s needs resolved

  • Faerie1's avatar
    Faerie1
    Dialled in
    6 days ago

    Does anyone know how I can contact IT at  Virgin? I need to change my email password urgently and it’s not being recognised by Virgin??

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      5 days ago

      Hi Faerie1, thank you for your query.

      When trying to sign in here, are you being given the option to "Verify another way"?

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

  • Faerie1's avatar
    Faerie1
    Dialled in
    5 days ago

    When I try to log into with my email, the one I get emails from you sent to, it says hello and it’s my mums name. if I try to log in to my mums, I have access it’s in her details, it says We have found your account but unfortunately we can’t link to you O2 id right now , try again do it later of chat to the team?

    The other blueyonder email I have with you, they’d reason I have stayed with VM for so long, says it’s not recognised!  I am not receiving emails from either blueyonder email now, says settings are incorrect, I can’t get access to change the passwords though and am still getting please change your password messages for both accounts

  • Faerie1's avatar
    Faerie1
    Dialled in
    2 days ago

    Hi, now I can’t even log into either of my blueyonder emails, I can’t change the password as I can’t get into my account to reset the password? I desperately need access to my email accounts.  Can someone please help asap?

    I realise there are multiple ‘strands’ to my issue,  but I need this sorted urgently, I need mine and my mums account unpicked and then hopefully I would be able to reset my emails?

    I had contacted customer service and been waiting for weeks for an update…hopefully they haven’t emailed me since I can’t get in?

    thanks for any help offered