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Kmnicholls83's avatar
Kmnicholls83
Joining in
7 months ago

Virgin and Disney+ and William Hill

For months tnow I have been between Virgin and Disney+ I have a error code 73 which states we are not in the correct region to use it.

This is on going 

Disney tell me there are no issues there end and it's a IP issue 

Virgin tell me there are no issues with IP address.

We also have this issue with William hill and they are also stating its a IP issue.

We have done multiple robots and nothing changes it's now becoming frustrating and I'm close to buying out my contract it's gone on for so long.

No we don't use a VPN or anything else of that kind.

Any help appreciated as I'm close to going else where.

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    7 months ago

    Hi Kmnicholls83 

    Does your IP show as belonging to Virgin when you go to https://whatismyipaddress.com/ ?

    The IPv4 address shown on that site should match the IPv4 address shown when you log into VM's hub settings via 192.168.0.1 from your browser, and check under Admin > Info > WAN IP Settings.