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ShEV's avatar
ShEV
Joining in
3 months ago

V5 firmware update last night? Half my devices won't connect and can't even see the Wifi network

At about 3.00am this morning a bunch of my wifi devices disconnected from my V5 hub.  They range from a tablet to a sonos speaker and smart plugs.  The tablet can no longer see the V5 Wifi network (even if I move right next to it).  However all my wired network is working and some of my wifi connected equipment is working - mix of both 2.4 and 5GHz.

Anyone else expereincing this and have any ideas?  (All obvious things done, reboot, off and on, diagnostics check, which does show problems but offers no advice as to how to fix!)

 

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 months ago

    Set up a Broadband Quality Monitor (BQM), get your WAN IP address from http://whatsmyip.com then use http://www.thinkbroadband.com/ping/monitors.html

     

    If in router mode (when not using your own router) run the VM approved speed test from htps://samknows.com/realspeed

     

    Provide a full set of stats and log from the hub:

     

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

    Lastly if the downstream T3 errors are high, say lots of numbers greater than 50, 1) power off the hub, 2) after 1 minute power on the hub 3) after 2 hours take another set of stats. This can show how quickly the errors are occurring and indicate if there is noise ingress present.