I have the Virgin TV go app and a new replacement Virgin 360 box. When I go to the app, and try to set a series link record it says my box is offline.
The box is on I am in the same room, both are connected to the internet, I am using a Samsung S23 Ultra.
Make sure that the replacement 360 box set to fast start or active start in the Standby power consumption setting (Press Home > Settings > System > Standby power consumption.
It's possible that the TVGo app hasn't picked up the details from the replacement box yet and is still looking for the old box.
I suggest that you compare the Virgin TV Box Serial Number details shown on your replacement TV360 box under Settings > Info > About > against the CPE1 ID detaills shown in the TVGO app under Settings > Diagnostics - they should be the same.
If they aren't then sign out of TVGo on all devices that you use, and then on the Samsung S23 Ultra go into Settings > Apps > Manage Apps > Virgin TVGo > Storage and clear the data/cache. Then uninstall the app. Reboot the device and then install it again.
