Forum Discussion

BKZ2457's avatar
BKZ2457
Dialled in
2 days ago

Leaving us

I got a great offer from BRSK, twice the speed [a phone package], same package as Virgin but almost £30 a month cheaper.

I cant leave just yet as i have a few more months on contract as they will pay for several months to encourage me to leave! Then i got this:    Hi, It's VirginMedia here, just a quick message to say we can see you are looking to move your services away from us, If you would like to discuss this, or anything about your current services, please call this number 0203 980 4399 and our dedicated team will be happy to help.

So i rang the number today, a scottish guy answered and after i explained the situation, about 3 minutes worth he said i wont take up any more of your time and put the phone down on me.

It seems what i have been reading recently about rude unhelpful staff seems to be true, maybe its because they know they cant compete and aren't top dog anymore. If Hyperoptic get here they will have some competition.

 

1 Reply

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    24 hours ago

    I do have some sympathy for staff like him. It must be frustrating to lose customers who can get better deals elsewhere, and you probably won't have been the first that day.

    No excuse for being rude of course.