How long does Virgin Media usually take to fix outages?
The wifi is down in my area, we're in a rural part of cornwall and I was wondering how long on average virgin take to fix their outages?
Forum Discussion
You will not get an answer from VM, they never publish any figures like that. You have a residential contract with no SLA, it get fixed os soon as it’s fixed. If you want an SLA you have to have a business account.
It's a good idea to check the service status on Virgin Media's website for updates specific to your area. Check the status of your broadband, TV and landline service | Virgin Media Help
Make sure you receive automatic compensation if it lasts over two days.
