Forum Discussion

footstomper's avatar
footstomper
Joining in
3 days ago

How Desperate Do You Have To Be To get Some Help?

Four days without a working landline now. I have tried explaining how much I rely on my landline - I don't own a mobile or smart phone and it is the only way of contact for me. I am a carer and if I need to call an ambulance I can't pick up the phone, we rely on our weekly deliveries and I haven't been able to order our food this week as my bank has been unable to call me to verify any transactions and I cannot ring my 84yr old mother who lives alone - a nightly ritual to check she is OK that I haven't been able to do for four days now. I have tried ringing from a neighbours phone, going to the call box, shouting for help here and still all I get are questions - what's your email, memorable word, account number, my bill amount, my full name and so many more questions but all I need is some help to fix my landline PLEASE. The person I spoke to on the phone yesterday could have booked a technician for me but fobbed me off that it would be working in 4-6hrs but 20hrs later still my landline is not working and I have no date when it will be fixed. Virgin Media please, I am paying  way too much money for this kind of service. I desperately need my landline fixed - please can someone help me ASAP.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 days ago

    Hi footstomper 

    Sorry to read of your telephony problems. This is your third post today regarding those issues, however forum staff don't monitor the natter and chatter forums.

    A Staff member has already responded to you, and invited you into a DM (private discussion) so they can take your details and help.  To reply to them you need to click on the envelope icon in the navigation bar at the top of the page, as indicated in the screenshot below. 

    The thread where they replied to you was https://community.virginmedia.com/discussions/Telephone/landline-deadhelp-desperately-needed/5624772