can anyone help us.
we have not been able to watch any virgin tv since 28/12/2025. Our router needs replacing and a engineer was coming out today 02/01/2026 between 4 and 7 pm. For some reason it was suddenly canceler and now has been rescheduled for 8/01/2026. so that will 2 weeks without any service. I have a 83 yr mother who is vulnerable disabled and has mobility issues.
Can an engineer not be arranged for tomorrow. ??
What VM hub (router) and what TV box do you have? It’s only streaming boxes that totally need a VM hub. Other TV boxes, V6, TV360 and old TiVo do not need the VM hub to just get TV.
This is not a direct line to VM staff who will take 2 or 3 days to get to your post, rather a help/information place where queries are answered by knowledgeable users. Your best bet is to phone customer services.
Try the automated service status number 0800 561 0061 to check for any faults in your area. VM can/does cancel tech visits to individual customers if an area fault is identified after the original appointment was made.
A VM person should reply here but it may take a few days. For a faster reply you should try other means of contacting VM.
