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Edaustwick's avatar
Edaustwick
Joining in
3 years ago

Re: Loss of Email - F010762348

Hi,

This morning I went to check my emails using gmail on my Pixel 6 pro and was greeted by the sync options screen with the incoming server settings. Every time I try to put my details in it either says my password/username is wrong, or that it can't open connection to the server. I've tried using the app password login as well as my normal login and nothing is working. My emails have been absolutely fine until this morning and I haven't changed any settings.

 

Why is my email suddenly not working on Gmail and what can I do to resolve the issue?

 

Currently using IMAP.virginmedia.com

Port 995

SSL

 

Any help would be appreciated.

11 Replies

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  • jhuk's avatar
    jhuk
    Trouble shooter
    3 years ago

    Email is down (works on/off) and they claim it will be fixed by 10am.

    • Edaustwick's avatar
      Edaustwick
      Joining in
      3 years ago

      Excellent thanks, hopefully it'll work later today then, thanks for the reply

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        3 years ago

        Morning Edaustwick 

        Thanks for posting and welcome back to the community.

        We’re aware of an issue that is affecting our Virgin Media email service for customers. Our teams are working to resolve the problem as quickly as possible, and we apologise for the inconvenience caused.

        Best wishes.

    • Ashg's avatar
      Ashg
      Superfast
      3 years ago
      jhuk wrote:

      Email is down (works on/off) and they claim it will be fixed by 10am.

      @ jhuk

      A bit better today. Two weeks a later

      jhuk wrote:

      Email is down (works on/off) and they claim it will be fixed by 10am.

      A bit better today.Two weeks later 🤔 😐

  • dodgey1's avatar
    dodgey1
    Tuning in
    3 years ago

    Hi 

    Has this been resolved yet ? 

    Cheers

    • Arissa_H's avatar
      Arissa_H
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Dodgey1 👋🏼.

      Thank you for posting. Our teams were working through the night to complete planned and essential work to our email service. This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties which means email users may be experiencing intermittent issues with their email service. We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible.

      Thank you.

      • Teoto2's avatar
        Teoto2
        Tuning in
        3 years ago

        we had that email response on Friday, how about you try telling us something new and INFORMATIVE?