I am now getting incoming emails but older emails still missing. Sub folders are still empty e.g. ‘Important’ which previously contained vital stuff like theatre tickets, holiday bookings etc. I can access these on my Samsung Galaxy phone but not on my ipad. Will I get these back? Is there a way to transfer them from my phone to my ipad? No recent updates from Virgin. Please be gentle with me as I am not particularly IT savvy! Thanks.
Forum TeamThanks for posting and welcome to the community.
I am sorry for the ongoing email issue. This is something we're working hard on fixing asap.
In relation to your question, you can forward yourself the email to yourself and it should come up on your iPad but with the ongoing issue, they may not yet come through.
Best wishes.
Thanks John, I have tried forwarding one email but it hasn’t appeared yet. Will I eventually get everything back?
Forum TeamWe apologise again to those individuals who have been experiencing issues with their email services since Monday. Our teams are continuing to work on restoring all users’ access as a priority and we will do this as soon as possible
