Re: DD increase today but no communication on why

I posted here on Tuesday asking for clarification of an increase to my direct debit and questioning the enormous increase in charges. A day later (yesterday) I received the first communication of my contract ending and disparities in prices on renewal. Previously in my 16 years with Virgin, I've received clear and well advanced notification of any changes but not this time.

For example, it stated that my current contract was £45.07 whereas I've been paying £42.43 since April, though my contract details still have £39. The reversion rate on that differs from the email reminder sent yesterday, where it appears that my charges will virtually double.

As my hearing is impaired, phone calls are problematic, and I would appreciate assistance in clarification and a reduction of my package cost, or maybe a change of package, though our usage hasn't changed for years and our broadband requirements are low (no streaming etc.)

I look forward to your help on this, as the forum has been very helpful on a previous occasion.

M.A.Reed