Is Virgin media the worst service company in the world?
So where do I start, 7 days ago I rung up a very rude lady at Virgin Media customer service, I explained that my V6 box was faulty and making very strange noises and couldn't get past the welcome screen the very blunt lady offered me a technician visit which I explained that due to my wide being unwell they would be unable to enter the property, I asked my options such as upgrading to the 360 box and was met with a no, but after being transferred another lady upgraded my account and confirmed the box and remote would be with my Wednesday, fast forward to Wednesday and Yodel did deliver, but only the remote.. funny enough I cant watch any TV with a remote only, so another call and no record of the box, back to booking a technician visit and the same conversation that they are unable to enter and I had already paid for the upgrade, promised that the box would be here no later than Saturday, Thursday comes and no appointment on the app so another call, guess what no record.. so here we go again another false promise, Friday comes and I get through to technical support and the lad with approval from his supervisor credits me £25 and a box would be here Saturday, guess what.... nothing! I have lost the will to live, I have escalated without any success and the next step is 8 weeks time I can lodge a formal complaint with an outside body about Virgin Media. Shame on you Virgin you have the worst client experience I have ever had, and a sick wife with no entertainment in her life, but she can look at that the remote and dream of watching TV while I line your pockets.