Facing broadband issues since a month
Hello Virgin Media team, I had a hub and a pod installed. I started facing intermittent internet issues at the beginning of May. After at least 2-3 calls , the first technician visit happened which did not help at all. Then after a few more calls, the second technician visit took place, and the technician changed the hub. After that, the hub worked better but our extender (wifi pod) stopped working properly and kept on blinking white light. After a few more calls, a replacement was sent today which is still configuring (as per the executive). These issues have been going on for more than a month and I am tired of contacting virgin media again and again. I hope you understand what problems the customers face and improve your service. ThanksInstallation delayed since November 2023
Good morning, I ordered a virgin media broadband back in October 2023. My installation date has been moved 15 times now, please see below: 1. 07/11/2023 - installation requires essential works 2. 08/11/2023 - Installation requires essential works 3. 09/11/2023 - I have raised a complaint 4. 13/11/2023 - installation requires essential works 5. 20/11/2023 - installation requires essential works 6. 27/11/2023 - installation requires essential works 7. 30/11/2023 - installation requires essential works 8. 11/12/2023 - installation requires essential works 9. 14/12/2023 - installation requires essential works 10. 24/12/2023 - installation requires essential works 11. 11/01/2024 - installation requires essential works 12. 20/01/2024 - installtion requires essential works 13. 25/01/2024 - installation requires essential works 14. 26/01/2024 - installation requires essential works 15. 08/02/2024 - installation requires essential works 16. 10/02/2024 - moved again, but no update yet. Right, I think waiting nearly 5 months to get connected is way too much, and shows that no one can even try to connect. Virgin Media, I need an answer to this as I can't afford to book and waste my holidays anymore, on most of these dates I have not been informed at all! and I was just sitting at home and waiting for you guys to turn up without informing me. Can i please have an urgent response? Kind Regards, Pawel