Persistent "Unstable Connection" Message with Hub 5 and 1Gig Broadband
I have 1Gig broadband installed at home with a Hub 5 and generally get great speeds. However, every time I run a speed test using the Ookla Speedtest app, before the test begins, I see a yellow circle with a message indicating that my internet connection may be unstable. This issue has persisted for months. Previously, the indicator was green, and everything worked perfectly. The impact of this "unstable" connection is significant: Teams and Zoom calls are frequently unstable. My iPhone cannot back up to iCloud due to "network quality issues." My Windows 11 laptop reports that the network is unstable. Interestingly, when I use my phone and laptop at friends' or family members' homes, they work flawlessly, and speed tests at these locations show no issues. Virgin Media has already taken several steps to address this: Replaced the Hub three times. Swapped internal cabling in the house. Replaced the cabling from the cabinet to my house. Unfortunately, the problem persists, and I am convinced the issue lies somewhere in the network itself. Despite repeated attempts to resolve this with Virgin Media, I am no closer to a solution. Has anyone else experienced a similar issue and, if so, found a fix? Any advice or guidance would be greatly appreciated. Thank you!