Three Different Installation Dates
I signed for for Virgin on 28 April since then I have had three different install dates my current one on 27 June. I still haven't had any comformation to say that the external works have been completed and I haven't been told why they haven't. Every time I call I'm told it will be done the day before my install date or I get told it will be done today. My current provider disconnected on the 2 July so I could end up with no broadband in which I will just cancel my order and go to another provider. I also Haven't received any compensation for the changed dates. When/If my service gets installed I am still exspected to pay an activation fee which I dont't see why I should when my install date has been changed so many times and I have nearly been waiting two months for the install.Pre-Install Woes
Ordered just before Xmas 2024 Engineer due first week of Jan Gets pushed back, fine no problem Engineer finally shows up but there are issues [blockages] though not mentioned at this point New date set for two weeks later Engineer shows up, tells me about blockages on the road, can’t install New date for two weeks later New engineer… tells me the same thing but didn’t know there were already blockages… so I get them to mention this, and we’re mid Feb at this point New date set for two weeks later Yet another engineer tells me the same thing and can’t install At this point I’ve rang the pre-install team god knows how many times to get some updates, they finally have blockages on their system Waiting yet again, rang VM pre install team again to figure out what the hell is going on. They finally tell me that they have apparently applied for planning permission to dig up the road, this was about a month ago but nobody mentioned this at all and they’re still sending engineers out. Another guys shoes up today, told him the same thing. Looks like he left with no work done as I was out for work. Beginning to think this will never happen. Even Starlink seems like a better option, unfortunately I’m stuck on 50mb with another provider so I have no faster options at this point. Thankfully I didn’t cancel my contract with BT otherwise I’d have been screwed at this point working from home. I’ve been waiting 4 years for this to be put in, and now I’m having to wait whilst seemly nothing is done. Not happy. Next step is to contact the council… but I would love it if VM can get in touch to figure out what’s going on their end. Bad enough that engineers show up unannounced, but to have them keep coming when the road is still blocked is a waste of time. System obviously isn’t updated on their end otherwise they’d know that there are blockages.