Can't register???
Posting here because I am beyond frustrated now. Changed over to Virgin from EE in December and got my installation mid-January. This is after a cold-call at the front door where he promised the world about the service after I'd been having constant issues with my broadband with EE. Followed all the steps to register and the website crashes every time. Tried multiple times over the week and there is just no way. Contacted support and there was a clear language barrier, but after some patience on both sides, they tried to register on my behalf and also could not. They raised a ticket and promised callbacks. Got a call back the next day to say they still cannot fix it but will call back the next day. Then no calls. Called back again today (bearing in mind each call so far has been half an hour) and still no further forward. It takes so long to get past security each time as well because they ask for my password and memorable word but since I have no account, I obviously cannot provide these. So it's a bunch of questions which takes about 10 minutes. So far I have no idea what the problem is. Has anybody else had this issue and how did you resolve it? I've had to raise a complaint and am debating going to the Onbudsman since I cannot access my account, billing info or change any settings!