Audio Issue?
Just started using the Virgin 360 this week and am having serious issues around the audio connections. We have an LG 5.1 surround sound system that used to work perfectly prior to have the 360 handset in that when we started the TV and the Virgin box the surround sound box detected that we had turned everything on, started up & went straight to ARC. Now with the 360 system the TV & the Virgin box start up and the surround sound system start and goes to Optical (with no audio output), bear in mind I have made no alterations other than installing the new 360 system. I shouldn't have to go through all this when my system worked perfectly prior to installing 360!!! When I look at my audio output on the TV it shows ARC but the front of the surround sound box shows Optical; this didn't occur prior to having 360. I then have to go to the sound output setting on my TV to swap back to Internal Speakers then back to ARC before I get my surround sound back again; I have to do this every time I start the Virgin 360 system up and am not impressed as with our previous handset all worked as it should. I went into Audio Settings in the 360 and changed to PCM 5.1 (HDMI only) but that hasn't helped. Do you know how to solve my problem and if it can't be solved can I go back to the previous Virgin 'setup' and use our old handset as I'm not impressed with the 360 system. By the way... does Virgin monitor these discussions as I hope they do? Regards, Richard
No surround sound control from remote since the last update
Since the last update my 360 remote no longer controls my surround sound volume I can go I to settings of 360 box and set it up and when it’s tests it ,it does control my amplifier volume but as soon as I leave the settings page it no longer works I believe this is a problem with the software I have tried rebooting the box but do not want to do a factory reset as I will lose all my recordings and series links