Reset NTL email sub account
Way back when NTL still existed, my parents used their email service to create accounts. My fathers email address was created and then he created a sub-account for my mother to use. However, now we need to reset the password for my mothers account but Virgin Media appears to have completely scrubbed the sub account features off the face of the earth. Calling the customer service line three times has gotten us no where as the help desk workers do not understand the problem at all. I was wondering if any forum staff had any advice to get this fixed as my mother has no access to her email. There used to be a sub account menu on the virgin media control panel to reset the passwords for these 'sub accounts' but, as mentioned previously, this doesn't seem to exist anymore. Any logical answers given for the birthday and security question also do not work. Can anyone help with this or are we screwed? Thanks.