Starter Kit Order never arrived
I am moving houses and the only available fibre in the area is with Virgin, so I ordered a Volt Fibre Broadband package on the 20th of November. I received my Order reference and Contract Reference documents immediately. My selected delivery date was the 2nd of December, but it never arrived. Additionally, I never got a tracking number, a delivery provider or any updates for my delivery. I can not register into the Virgin Media app as I don't have an account set up yet. Could someone help, please?