2nd Stream Box for Flex TV customer
Apologies if this has been asked before, I've been getting conflicting information and looking to find out the right answer once and for all. 2 things: I'm currently a Flex customer. I've been trying for the next part of 18 months to get a 2nd stream box but I'm told it is not possible. I need to wait until my contract ends. There is no way to add a 2nd stream box for Flex customers. Is this definitely the case? When I go to the My Virgin Media app and then upgrade I have an option to choose Sky Sports for £18 per month for 18 months and TNT sports for £10 per month for 18 months. I have chosen these a couple of times now and get a new contract through email but nothing actually happens and I'm still charged the same Flex price of £38.74 for Sky Sports and £18 for TNT. Seems like other have the same issue so feels like it's just a phantom offer that doesn't actually exist. Can anyone confirm if this is the case? Flex was great when I first signed up but doesn't feel like the support or knowledge is there with staff for this product as I constantly get told conflicting information.Sports Upgrade Has Resulted In Lost Channels
A few days ago, I spotted in my account an option to upgrade to Sky Sports HD at an extra £4 a month, which I decided to do to see out the remaining few months of my contract. I then received an email confirmation to say I would be losing TNT Sports. I contacted an adviser on web chat who said I wouldn’t be losing any channels. Yesterday, I noticed Sky Sports HD was activated but the TNT Sports channels were gone. I contacted an adviser again on web chat to ask Virgin to fulfil the agreement until the end of my contract and to reinstate TNT as it’s part of my Maxit package. They said they could reinstate TNT but the price per month would increase by £18, but I also suspect they have also put me on a new 18 month contract without my consent. I don’t think this is how customers should be treated. I would rather not go back on webchat as I was not treated particularly well and I was going round and round in circles with the person I spoke to. Is there anyone I could possibly speak to on here to resolve this? I did not want a new contract at a higher price, I just want my old contract reinstated.