Contract mid-sold
Contacted Virgin as my contract was coming to an end. I wanted a bigger bundle but the offers were poor. Somehow got talked into taking out 1Gb broadband and 02 together for £64 per month. I was previously on an ok deal of about £30 for broadband per month. Since they issued the 1gb box I’ve had two engineers out to get it working and it’s still not providing speeds any better than what I previously paying for at half the price. On top of that 02 data is rubbish in my City and non existent at my place of work which I was also told was good. Somehow virgin don’t recognise this a breach of contract. Worse yet the pods provided to get the previous broadband to work need upgrading to work with the 1Gb box which an agent admitted to me 3 months after contacting about a string of issues. The two engineers who visited got speeds to work of course on their apps while in the house only to drop to zero by magical misfortune after leaving. I’m outraged with Virgin Service robbing my account for poor service and as always they threaten debt collection if I suggest I’m leaving due to pathetic service unless I pay a massive fee to end their contract.Renewal Contract Issues
I was offered an online renewal contract (which I accepted) at the beginning of April (18 months) as my contract was coming to an end. The price was pretty much the same as I was paying, possibly just a touch more (but I felt this was reasonable). I accepted the contract and then continued to be bombarded by emails from Virgin letting me know that the contract was ending and I would be paying the un-discounted (very) high rate. I contacted Virgin, they assured me it would be resolved (it wasn’t). What proceeded over the course of 6 weeks, was me continually contacting Virgin to get them to honour the contract they offered me, I even tolerated not having TNT Sports anymore as part of the package, and have found staff to be completely unhelpful. I have been assured by no less than 3 customer service (if it can be referred to as that) representatives that the issue will be solved in 7 days. It has not been resolved, and I continue to get excessive bills, waste my time contacting customer service (who will never put me through to management with decision making powers) and constantly given the run around. Has anyone got any advice because I am done with this! (Have contacted the Comms Ombudsman to register a complaint).Contract Renewal
So I spoke to Virgin regarding my broadband and TV package a few weeks ago who offered me a deal to renew which at the time I was a little more than I was currently paying and in the current climate, said I wasn’t happy with it so I will check deals elsewhere. However I have now called back to check what options there are for renewal and told that the best option is nearly £30 more expensive and a lesser package and the best option is to wait for the disconnection team to call me back? how is this any kind of customer service, I’ve been with Virgin nearly 8 years and I’m shocked at how disinterested the team are!!