self-installation - no accessible socket?
Hi all, I just moved in yesterday and was all ready to go for my self-installation today. However I’ve just gone to plug in to a wall socket to realise the only virgin media labelled socket seems to be for the phone. There is a white section of a cable (as pictured) that I assume I’m meant to be using but I’m unable to detach it so I can attach the wall socket cable, if that makes sense? No matter how much I try to screw it out or gently pull it out, it won’t budge. I’d love to sort this myself without having to book an engineer in but is it doable? Thanks in advance!
