Can't reset blueyonder e-mail password on secondary account
When we set up our VM account originally it was with Eurobell and both my wife and I had .blueyonder.co.uk e-mail accounts. I am the main account holder and my wife's was the secondary account. Due to a dodgy e-mail received, we decided to change her password for security reasons but it wouldn't let her specify her blueyonder account as a recovery e-mail (we used her gmail). Now we cannot seem to change her password and she can't access her e-mails2, which is causing some distress as you can imagine. When we try to change password online, it seems to direct us to change the main VM account holder e-mail password, which is also .blueyonder.co.uk but obviously we don't want to double our issue. Has anyone else experienced this ? Can you help? ThanksSolved1.4KViews0likes2Comments