20 years of being a customer, 3 hours of webchat, I’m outta here
Today I wasted 3 hours of my life I won’t get back. I rang up last week to try and sort my contract out but I ended up with a migraine, I suffer chronic daily migraines and have fibromyalgia too. It was a struggle, I was given a rubbish price and had to end the call I felt too unwell. I complained to Virgin through their website, not had a response. Why are we put through this mammoth task of trying to renew every 18 months and battle to get a good price, which normally resorts to posts like mine, complaints, threats of disconnection. What gets my goat is new customers get the best deals, hang on I was an ntlworld dial up customer don’t I count for anything? I decided on webchat today, jeez, why, 3 hours of back and forth, not being listened too, 5 different prices and now I have given notice to disconnect. Did I want to do this? No. I just can’t bear this hideous way of having to get a good deal every so often and battle with the staff. 3 hours! Now TNT is £18 month, what’s the justification in that? Fed up is not the words.