Ridiculous service
I have received 3 or 4 emails from VM telling me my package is due to expire and I can renew for another 18 months, which I was happy to do. However the latest email I got shows a price increase. I have, without success, tried to contact to get this sorted via Terri the bot and been put through to various humans and then I get cut off. I got as far as getting a cost from one agent which was not acceptable. I appreciate the agents are busy, however I am busy too. I am now an hour into my latest online chat and had no response from the agent for 25 minutes and counting. This quality of service, the fact the the broadband keeps dropping and I can’t get the same package as a new customer is the final straw and want to take my business elsewhere, however I can’t because I can’t speak to anyone at Virgin. I have been a customer for the last 15 or so years and never had many issues, but I have better things to do than sit about waiting on some bot to connect me. Game over.