Password Reset Email Not Recieved
Seems to be a common issue here, I have been trying to get in touch with VM for months in order to notify them that I was moving home, however I lost my password. I tried to reset it, but I haven't received the email that allows me to change it. I have tried 10 + times to do this and checked in the spam folder for it. It seems there is a fault with the VM system that needs to be fixed. I also can't talk to another human being on the phone as the bot asks for characters from the missing password in order to put me through to a team member, which I don't have and can't reset. Consequently, I haven't been able to inform them of my moving home and I am spending money on an inactive router. Has anyone been able to resolve this? Or is there an administrator who can assist and help with the password reset?I'm unable to reset the password of my ntlworld email address
I was asked to generate a new App password when trying to access my ntlworld email address via the android app. I completed this process and undated the new generated password into my App server settings. This appeared to work and I can still send and receive emails via the android app on my phone. Unfortunately I'm now unable to access my ntlworld emails via any Web browser. It does recognise the email address or password. So I've tried to use the "reset password" on my ntlworld email address but it does not appear to recognise my email address. My main virgin media account is on a different email address which I don't use for email. If I entered my main VM account email address I'm worried it will reset that password rather than my email ntlworld address. Any help greatly apricated Karl
