Broadband drops every hour, possibly caused by realspeed
Hi, I have the symmetrical Gig2 service. Over the past few weeks, I have been experiencing periodic packet drops every hour, specifically around 12 minutes past the hour. Despite having the Hub 5x in router mode, this issue persists. Upon investigation, I noticed that I can replicate these packet drops when I run a samknows/realspeed test. It appears that realspeed is running a test against my line at these intervals. Strangely, when I initiate a download of approximately 20Mbps, the dropout does not occur. I have tested this behavior across different devices, both via Ethernet and Wi-Fi connections. Additionally, I have set up a BQM, which clearly shows the regular drops. The absence of drops during the 20Mbps downloads further supports my suspicion that realspeed testing is causing the issue. How do I get realspeed to stop running tests against my line every hour, as it disrupts the service. Thanks
