Stream Box - Not starting and Purple Light
I had Virgin broadband installed on the 22/05/23 and also received a Virgin Stream box. I was not supplied with any manuals/instructions by the engineer, but having followed the instructions online I cannot get the Stream box to work. The box starts up with an orange light and I receive the welcome message on screen, the screen then goes black and the light on the box goes solid purple. The light then stays purple and the TV doesn't recognise anything connected by HDMI until I restart the Stream box and the process repeats. I'm hoping someone can help me with this as I spent over 1 hour on the phone with 8 people across; Multi Skill Staff, Pre Install Enginners, Retention, Faults and several other teams and no one was able to tell me what was wrong with the device or how to fix it.